Privacy Policy

At PIVOTRAX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit pivotrax.com (the "Site") or purchase our products.

By using our Site, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our Site, we may collect information about your device and how you interact with our website.

Device Information

This may include:

  • IP address

  • Browser type and version

  • Operating system

  • Time zone

  • Device identifiers

  • Pages viewed

  • Products viewed

  • Referring websites

  • Search terms used to find our website

  • Date and time of your visit

We automatically collect this information using technologies such as:

  • Cookies

  • Log files

  • Web beacons

  • Pixels

  • Tags

Order Information

When you place or attempt to place an order, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

Payment information is processed securely by our payment providers. PIVOTRAX does not store your complete credit card information.

Customer Support Information

If you contact us through email, our contact form, or live chat, we may collect:

  • Your name

  • Email address

  • Order information

  • Chat history

  • Any information you choose to provide

This information is used solely to assist you and improve our customer support.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations and shipping updates

  • Provide customer support

  • Detect fraudulent or unauthorized activity

  • Improve our website and shopping experience

  • Analyze website traffic and customer behavior

  • Improve our products and services

  • Send marketing communications (only where permitted)

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

These technologies help us:

  • Remember your preferences

  • Keep your shopping cart active

  • Analyze website performance

  • Measure advertising performance

  • Deliver relevant advertisements

You can control or disable cookies through your browser settings. Please note that some features of the Site may not function properly if cookies are disabled.

Third-Party Services

We work with trusted third-party service providers to operate our business.

These may include:

  • Shopify (E-commerce Platform)

  • Payment Providers

  • Shipping Carriers

  • Google Analytics

  • Meta Pixel

  • Customer Support Services (including live chat)

  • Email Marketing Providers

These providers only receive the information necessary to perform their services and are required to protect your information.

For more information:

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

Google Privacy Policy:
https://policies.google.com/privacy

Meta Privacy Policy:
https://www.facebook.com/privacy/policy

Advertising & Marketing

We may use your information to provide personalized advertising through platforms such as:

  • Meta (Facebook & Instagram)

  • Google

  • Other advertising partners

These services may use cookies, pixels, and similar technologies to measure advertising performance and deliver advertisements that may be relevant to your interests.

You may opt out of personalized advertising through your browser settings or by visiting:

https://optout.aboutads.info/

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary to:

  • Process your orders

  • Deliver products

  • Prevent fraud

  • Comply with legal obligations

  • Protect our legal rights

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

You may request deletion of your personal information where permitted by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While no method of electronic transmission or storage is completely secure, we continually work to protect your information using industry-standard security practices.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email

support@pivotrax.com

Mail

PIVOTRACK LLC

Attn: Privacy Compliance Officer

1440 North Harbor Boulevard, Suite 900

Fullerton, CA 92835

United States